Receiving Your Shipment

We recommend someone be home to receive the package. We have waived the required signature feature on all orders and will not be held responsible if no one is home and the package is left unattended. If upon inspection one of the lobsters seems listless or lethargic, in general the lobster is still healthy and it is safe to prepare! When a healthy lobster is cooked, the lobster will reach its claws out and try to move, almost as if they’re stretching. If the tail curls on the lobster, the lobster is safe to eat. All damage claims must be made on day of delivery by calling 888-353-9898. Please note: claims will not be honored, if not made on the day of delivery.

Shipping Costs

You may price out your shipping costs by using our online quote/order system, available in the Shopping Cart. After you make your selection from our catalog, you will be asked to provide ship-to information. FedEx charges an additional $8 for a Saturday delivery. Delivery may not be available in all areas. We will call you if there is a problem with Saturday delivery in your area or if your package requires additional shipping costs due to the location. For deliveries to Alaska and Hawaii , please call the service desk at 888.353.9898 so that we may calculate your shipping charges and place your order. FedEx charges additional fees for delivery to Alaska and Hawaii.

Holiday Shipments

FedEx deliveries are ordinarily made between the hours of 9:00 am and 5:30 p.m., for major holidays later delivery times should be expected.

Recovery Policy

Travel Coverage - $18 flat fee

It is important to us that your whole experience, from placing the order, to delivery is a simple and straightforward process. That said, we offer a "travel coverage" option that protects you from any delivery delays. This coverage includes protection from, missorted packages, flight delays, mechanical malfunctions, damaged packages and weather delays which would have prevented your package from arriving on the selected delivery date. This coverage is intended to give you peace of mind that your shipment is protected from events outside the Lobster Trap's control. Should any of the listed events occur, the customer would be entitled to a refund in the full order amount, guarenteed. Reshipment of product is not guaranteed. If the package does not arrive on the scheduled delivery date, it is the customer's responsibility to share images of the product received and contact the Lobster Trap. Lobster Trap will review and investigate the package details to purpose a satisfying resolution.

Missing Products

Since our customers pay before receiving the product, one of the biggest priorities is instilling freshness and accuracy. That said, should you receive an order that is missing products you will need to contact us on the delivery date. An image must be shared and sent to sales@lobsters-online.com in order to obtain a refund. This includes a picture of the packing slip (order number, name, product details) as well as the product. Once received, the Lobster Trap will conduct an internal investigation with our packing team before determining the refund amount. Should you share this mispacked order after the date of the delivery date, Lobster Trap reserves the right to refuse a reshipment or refund. The discretion is up to the Lobster Trap.

Refund Details

• To receive a refund, images of your package, you order number and a detailed explanation of what you received is required. We will only consider refunds should you contact us on the day of delivery. If you have already cooked and eaten your lobster or lobster product, you are not eligible for a credit. A reshipment is not guaranteed as this up to Lobster Trap's discretion.
• Customers who are qualified to receive credit can expect their refund within 15 days past order error outreach. The credit will be issued to the person listed in the billing section on the order. Full refunds can be issued prior to the ship date.